Terms and Conditions
Terms and conditions
Please find below information for your record. Clients must agree to these terms and conditions when booking services with Bemorehugo.
- Booking
- A time slot will be booked into the schedule and we will endeavour to arrive on time. In the rare event any unforeseen circumstances arise we will contact you straight away and keep you updated.
- All bookings must be made at least 24 hours before service start date.
- Cancellations
- In the event of cancellations that are notified to us 14 days prior to the start of the booking period, all fees less the non-refundable deposit, will be refunded, or held over for subsequent bookings.
- Any bookings that are cancelled between 14 days and 48 hours before the start date of the booking, will require 50% payment for services.
- All bookings cancelled within 48 hours will be payable in full.
- If BeMoreHugo cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours notice.
- Aggressive Animals
- BeMoreHugo will not accept to look after aggressive animals.
- The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal.
- Client agrees that on booking services for their dog(s) that they have represented that the dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any individual or pet(s).
- We will not walk unruly or untrained dogs.
- If the client’s dog(s) whilst being walked shows aggressive tendencies towards BeMoreHugo or their family, or should its behaviour become unacceptable or a nuisance beyond reasonable acceptance, the client agrees that the service is terminated with immediate effect and the pet is to be returned to the location where it was collected.
- Unforeseen Purchases
- In the event that additional items need to be purchased in the absence of the client – i.e. pet food, litter, cleaning supplies or other necessary items that contribute to the health and wellbeing of your pet, the pet service provider will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.
- Keys
- BeMoreHugo will obtain a copy of your house key prior to the visit. This key will be held by the pet sitter/dog walker and will be coded for security and kept securely.
- Your keys will be kept in a secured lock system and are coded for your protection.
- Updates
- Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.
- Privacy Policy
- All of your information will be kept private and confidential.
- BeMoreHugo highly respects our clients’ entrusting us with the care of their home and pets.
- All of our records will be stored in compliance with the Data Protection Act 1998.
- Insurance
- All reasonable care is taken to ensure the integrity and suitability of the care provided.
- BeMoreHugo has valid public liability insurance, for the peace of mind of its clients.
- The insurance only covers BeMoreHugo, for the duration of the selected service, and only for services agreed.
- It is the client’s responsibility to ensure that the property, its contents and pets are adequately insured throughout the duration of the assignment.
9. Additional Pet Care Assistance And Other Scheduled Services
- BeMoreHugo does not accept liability for other persons who will be in your home prior to, during or immediately after our services have been rendered.
- Please inform us at the time of consultation of anyone who may have access to your home while you are away. This includes cleaning services, maintenance personnel, friends, family and neighbours.
- It is understood that the client will notify anyone with access to the home that the services of BeMoreHugo have been engaged.
10. Inclement Weather
- You will entrust BeMoreHugo to use best judgment in caring for your pet(s) and home at the time of inclement weather. BeMoreHugo will try to carry out your instructions to the best of their ability. However, in cases of extreme weather, we will contact you with alternative arrangements.
11. Medication/Vaccinations/Immunisations
- BeMoreHugo will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.
- Under no circumstances will BeMoreHugo service any pet that has any form of active contagious illness.
- For Dog Walking we require a copy of a valid vaccination certificate.
- If BeMoreHugo is bitten or exposed to any disease or ailment received from the clients pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.
12. Pet Waste
- BeMoreHugo will properly dispose of your pet(s) waste. For cat litter trays we do request that you provide all necessary items such as scooper, cat litter and plastic bags and indicate where you would like these waste bags disposed of. The same for any other home based animal. For dog walking we will properly dispose of pet waste and we will provide waste bags for this, we may, however need to sometimes bring the waste back to dispose of in your outside waste bin.
13. Collars/Leads
- Please provide secure collars with appropriate tags for all visits. All dogs will be walked on leads at all times.
14. Fences and cat flaps
- BeMoreHugo does not accept any responsibility or liability for any clients animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced area.
- This includes electronic, wood, metal or any other type of fence, or in a premises that contains an unlocked cat flap.
15. House Cleanliness
- BeMoreHugo will clean up after your pets to the best of their ability. Please inform them of the designated area for the appropriate cleaning supplies.
- BeMoreHugo is not responsible for carpet/ flooring stains created by your pet(s).
- We request that you provide plastic bags, towels, cleaning products, paper towels and bin bags.
- If there are accidents above and beyond the normal amount anticipated, we will charge a reasonable fee for clean up time.
16. Household Emergencies
- Details of shut off points for services into the property are to be provided on the Home Information Sheet.
- In the event of a household emergency, your emergency contact will be contacted to arrange any remedial work.
17. Thermostats
- Please leave your thermostat settings within a normal comfortable range.
- If the house temperature is outside of this range, BeMoreHugo will adjust the thermostat to ensure the health and comfort of your pet(s). Your emergency contact will be notified.
18. Accompanying Visitors
- A sitter may wish to have either a companion or spouse accompany them on an assignment at no additional costs to the client. This may happen if personal safety is thought to to be an issue.
- This must be agreed with the client, and the companion/spouse will have been vetted by BeMoreHugo and will be subjected to all necessary checks.
19. Changes to return date
- BeMoreHugo carefully schedules our time to serve you and our other clients, therefore, there are no refunds or credits for early returns or last minute changes to pet care.
- In the event that the client is delayed on return, they must inform BeMoreHugo immediately, and they will use its best endeavours to make alternative arrangements for continued cover, this may incur a further charge.
20. Payment
- BeMoreHugo accepts cash/bank transfer, (please ask for bank details)
- A 25% non-refundable deposit of the total sum due is payable to BeMoreHugo at the time of booking.
- The remaining balance is due on or before the first date of service start date.
- Where services are required long term, the client may make payment on a monthly basis.
- Where payment is not received in accordance with these terms and conditions of business, the company reserves the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.
21. Liability
- BeMoreHugo shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of it’s obligations in relation to the services, if the delay or failure was due to any cause beyond BeMoreHugo's reasonable control.
